We understand how important your privacy is. This document transparently explains how jawa11 collects, uses, stores and protects the personal data of all members on our platform.
Six core principles that underpin our approach to data privacy for every member.
All your personal and financial data is protected with 256-bit SSL encryption — the same security technology used by major banks in Malaysia to safeguard online transactions.
Jawa11 has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your data belongs to you — we only retain what is necessary for platform operations.
As a jawa11 member, you have the right to access, amend, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Your data is stored in strictly secured data centres with multiple layers of physical and digital security. Automatic backups are performed daily to ensure data is never lost under any circumstances.
Jawa11 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are carried out in compliance with applicable legal requirements.
In the event of any security incident involving your data, jawa11 is committed to notifying affected members within 72 hours, along with the mitigation steps that have been taken.
Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data.
You may request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data held in our records.
You may request deletion of your personal data, subject to legal record-keeping requirements.
You may request that we restrict how your data is processed in certain situations as provided by law.
You may request your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
Jawa11 only collects personal data that is genuinely necessary to provide you with platform services. We do not collect data excessively or without a clear purpose. The following are the categories of data we collect:
During the registration process and your use of the platform, you may provide us with the following information:
When you use the jawa11 platform, our systems automatically record the following technical information:
In certain situations, we may receive additional information about you from payment service providers, approved identity verification agencies, or fraud prevention service providers working with jawa11. This data is used solely for verification and security purposes.
All data collection is carried out with your consent. You may withdraw your consent at any time, although this may affect our ability to provide certain services.
The personal data we collect is used for specific and lawful purposes only. The following table summarises the primary purposes for which your data is used:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & identity verification | Personal data, KYC documents | Contractual requirement |
| Processing deposits & withdrawals | Financial data, bank details | Contractual requirement |
| Fraud prevention & anti-money laundering | Transaction data, device data | Legal obligation |
| Customer Support | Contact details, communication records | Legitimate interest |
| Marketing & promotions (with consent) | Email, phone number | Consent |
| Platform improvement & analytics | Usage data, technical data | Legitimate interest |
Jawa11 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your renewed consent.
Every personal data processing activity carried out by jawa11 has a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). We identify the most appropriate basis for each processing activity:
Most of our data processing is necessary to fulfil the service contract between you and jawa11. This includes account management, processing financial transactions, and providing access to games and platform services.
As a law-compliant platform operator, jawa11 is legally required to retain certain records, conduct anti-money laundering (AML) checks, and comply with directives from the relevant authorities.
Jawa11 processes certain data based on legitimate business interests, such as detecting and preventing fraud, enhancing platform security, analysing usage patterns to improve services, and managing business risk. These interests are always balanced against your fundamental rights and freedoms.
For certain processing activities such as direct marketing via email or SMS, we obtain your explicit consent beforehand. You may withdraw this consent at any time through the notification settings in your account.
Jawa11 understands that your trust is our most valuable asset. We do not share your personal data except in the situations stated below, and only to the extent strictly necessary:
To process your deposits and withdrawals, we need to share certain transaction information with approved payment service providers such as FPX processors, digital wallet operators, and partner banks. All such providers are subject to strict data protection agreements.
To enable you to access games from third-party providers within the jawa11 platform, the minimum required account information is shared with the relevant game providers. This sharing is limited to only the necessary data and is protected by comprehensive confidentiality agreements.
Jawa11 will disclose personal data to the relevant authorities when required to do so by law, court order, or regulatory body directive. We will notify you of any such disclosure unless prohibited by law.
Should jawa11 undergo any merger, acquisition, or asset sale, members' personal data may be transferred as part of that business transaction. You will be notified in advance, and your rights under this Privacy Policy will continue to be protected.
jawa11 has never sold members' personal data to advertisers, data brokers, or any party for third-party marketing purposes. This is our absolute commitment to you.
Jawa11 retains your personal data for as long as your account is active and for the required period after account closure to fulfil legal and regulatory obligations. Generally:
Jawa11 implements multiple layers of technical security to protect your data from unauthorised access, loss, or damage:
jawa11's security infrastructure is built on a "defence-in-depth" principle — even if one security layer is breached, the layers beyond it continue to protect your data.
The jawa11 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how you use our platform.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and result in a less satisfactory user experience. Detailed instructions for managing cookies on various browsers are available in our FAQ section.
In the course of platform operations, some of your personal data may be transferred to and processed outside Malaysia, including in countries where our servers or service providers operate.
Jawa11 ensures that any international data transfers are carried out with adequate safeguards, including:
Even if your data is processed outside Malaysia, the protection you enjoy under this Privacy Policy remains fully intact and undiminished, regardless of the processing location.
Jawa11 makes it easy for you to exercise all your data protection rights. You may submit any data rights request through the following methods:
Jawa11 is committed to processing all data rights requests within the stipulated timeframes:
To protect your data from unauthorised access, we need to verify your identity before processing any data rights request. This verification process is standard and takes minimal time.
The jawa11 platform is exclusively for adult users aged 18 and above only. jawa11 does not knowingly collect any personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:
If you believe a minor has accessed the jawa11 platform, please contact our support team immediately via Live Chat so that prompt action can be taken.
Jawa11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Each amendment will be accompanied by an updated "Last Updated" date at the top of this page.
For material changes that significantly affect how we use your personal data, jawa11 will notify you via:
Continued use of the jawa11 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how jawa11 handles your personal data, our team is ready to assist you.
You can reach the jawa11 privacy team through the following methods:
If you believe that jawa11 has not handled your personal data properly and our response is unsatisfactory, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD), the relevant regulatory body under the Personal Data Protection Act 2010.
Our support team will aim to resolve any privacy-related concerns within 3 business days. For more complex issues, you will receive regular updates on the status of your case.
Your privacy and data security are our top priority. Register a jawa11 account today and enjoy a safe, transparent, and entertaining experience with a trusted community of members.